RETURN & EXCHANGE POLICY

The following items cannot be returned or exchanged:

• Items that have been worn, washed, or damaged
• Items without original tags or packaging
• Sale, clearance, or promotional items
• Personalised or specially altered products
• Items damaged due to improper use or care

To request a return or exchange:

1. Contact us within 7 days of receiving your order.
2. Provide your order number, contact details, and reason for the return.
3. Wait for confirmation and return instructions from our team.
4. Pack the item securely with its original tags and packaging.

Return delivery charges must be paid by the customer unless the product received is damaged or incorrect.

Once we receive and inspect the returned product, we will notify you whether the refund has been approved.

Approved refunds will be processed using the original payment method. Processing times may vary depending on your bank or payment provider.

Original delivery charges are non-refundable unless the item delivered was damaged, defective, or incorrect.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible.

Please provide your order number together with clear photographs or videos of the product and packaging. Our team will review the request and arrange a replacement, exchange, or refund where applicable.